Shipping & Returns

 

SHIPPING

We currently are only available to US based customers. If expedited shipping is preferred, if available it will appear as an option for an extra fee at check out. All shipping fees are non-refundable.

Once an order is placed, it cannot be canceled. Orders placed before 11am EST Monday-Friday usually ship the same day. Orders placed after 11am EST Monday-Friday, on the weekend, and holidays usually ship the next business day. Orders placed with our flat rate shipping may take up to 10 business days to arrive. During times of high volume such as sales or holidays it may take longer for us to process or ship your order. 

 Service Shipping Charge Order Placed* Order ETA**
Flat Rate Shipping $9 Anytime

5-7 Business Days

AK & HI Residents: 6-10 Business Days
Express  $26-50 Monday-Friday Before 11am EST 2 Business Days
Express $26-50 Monday-Sunday After 11am EST 3 Business Days
Priority $45-100 Monday-Friday Before 11am EST 1 Business Day
Priority $45-100 Monday-Sunday After 11am EST

2 Business Days

*All orders are subject to availability and credit authentication. During times of high volume such as sale and holiday periods, additional processing time may be required.

** Please note that all shipping rates are nonrefundable. Estimated Time of Arrival (ETA) provided for deliveries is based on courier estimates. Occasionally, factors beyond our control related to the courier may impact the actual delivery time. We appreciate your understanding in these instances.

 

RETURN POLICY (30-Day)

We want you to love your purchase, but if you're not completely satisfied, you may return your item within 30 days of delivery for a refund to your original payment method, store credit or an exchange. If more than 30 days have passed since your delivery date, we're unable to offer a refund or exchange.

Start your return here

Please note: This return policy applies only to purchases made on drinkvisp.com. If you bought your item from a different retailer or website, their return policy may vary. Please contact the place of purchase for help with your return. We can only accept returns from addresses within the United States.

EXCEPTIONS / UNRETURNABLE ITEMS

  • Items discounted beyond 40% are final sale and can't be returned. This includes special sale events and promo codes where the discount goes past this threshold.

  • Items marked final sale can't be returned.

  • Gift cards can't be returned.

  • Refunds aren't available for orders more than 30 days past the delivery date.

RETURNS

To start a return, click here. Enter your email or zip code and your order number, choose the items you'd like to return, tell us why, and pick a refund, store credit or an exchange. Once your return is submitted, you'll get a prepaid return label to ship your item back.

Free returns: If you added free returns and package protection to your order at checkout, your return shipping is on us.

Without coverage: If you didn't add coverage at checkout, the cost of return shipping will be deducted from your refund or store credit. This fee may vary based on the size and weight of your return.

Purchases must be made directly from drinkvisp.com. If you bought your item through another retailer, please contact them directly about a return. Items sent back to Visp without first starting a return through our returns portal will not be accepted.

Our return policy lasts 30 days from the date of delivery. If more than 30 days have passed since delivery, we're unable to offer a refund or exchange. This includes requests for replacements due to broken, missing or defective items. In select cases, and at our discretion, store credit may be offered case by case for issues reported after 30 days.

REFUNDS

Once your return is received, we will email you to confirm receipt and let you know whether your refund has been approved or rejected.

To qualify for a full refund, your item must be returned in the same condition you received it in. This means unused, with the safety seal fully intact and all original components included. You'll be asked to confirm this when you start your return. For health and safety reasons, any item returned used, opened, unsealed, damaged or in unsanitary condition can't be processed as new. In these cases, a handling fee may be charged. If your item isn't in its original condition, you may also be offered store credit for 50% of the item's value instead.

If approved, your refund will be processed within 7-24 business days. Your bank may need an additional 3-5 business days to post the transaction to your account once it receives the information from us.

Original shipping charges are non-refundable.

LATE OR MISSING REFUNDS

If you haven't received a refund within 25 days of approval, please contact us at hello@drinkvisp.com.

EXCHANGES

You can choose an exchange when you start your return in our returns portal.

If your item was damaged in transit or you received a faulty or incorrect item, start a return within 30 days of delivery and choose the reason that applies.

  • Returns for damaged or incorrect items can't be processed without a photo, which you'll upload in the returns portal.

  • We do not cover issues caused by normal wear and tear or misuse of the product.

  • If more than 30 days have passed since delivery, we're unable to offer a refund. This includes requests for broken or faulty items. In select cases, and at our discretion, store credit or a replacement may be offered case by case for issues reported after 30 days.

PACKAGE PROTECTION

If you added package protection to your order at checkout, your order is protected against loss, theft and damage in transit. If your package is lost, stolen, marked delivered but not received, or arrives damaged, file a claim through our returns portal. Please include a photo for any damaged items. Once your claim is approved, we'll send a replacement, or a refund or store credit if the item is out of stock.

Orders without package protection are not covered for packages lost, stolen or damaged by the carrier.